why dot com
This was a great adventure these last 10 years, starting from a windows based system, doing basic software and hardware inventory, to a fully interoperable and open system, with wonderful abilities like distributed network scanner or evoluated software deployment capacities.
You played a major role in that story. Thank you for using the software. You are so many that we were a couple of months ago the 3rd most active project on the famous sourceforge.net, where we can find 100,000+ projects. We have reached a spike of 70,000 downloads per month. YOU made it possible. The number of persons using the software is not only important for us, but for you too, because one more user is one more tester, hence, one more bug or feature request submitter, each one helping to make ocsinventory-ng better.
However, there are still some lacks that users complain about. One of those is that we don't provide commercial support. It is a major issue for companies using ocsinventory-ng, especially if the community help is not enough. It is a next major step for ocsinventory, because we now offer this support, and other professional services through our business side: ocsinventory-ng.com. So what is it about ? Do you have to worry about our open source characteristics, about a future corporate version or anything that will lead the project to something less open ? Definitively not. The primary goal of .com is to allow the project to be represented by a company when needed. That enables all companies that use it to rely on the project as a business partner, and to get professional services from it. The project itself remains totally free and will still be developed by ocsinventory-ng.org foundation.
Why do people need support ?
Ocsinventory-ng is a very technical piece of software, often use as a "black box". It is often an essential component of your IT, the "technical arm of you governance capabilities". It allows you to upgrade thousands of machines in a few clicks and helping you to know in real time your IT figures. When something goes wrong, although you can get help from the community, you cannot be sure to have an answer, and you cannot be guaranteed neither that the answer you will get will be a good answer.
Having an official support will guarantee that you will have a response in a given delay. On the quality side, the technical engineers that will handle your requests are at least very closed to the ocs dev teams, and in the best case they actually belong to the dev teams. That means if you are in trouble with .com, or if you need help, there is no better place than ocsinventory-ng.com to go to.
When you buy, you also donate
Professional services are also good for the .org itself. 10% of everything you will give to .com will go to.org. That is also the opportunity for you to donate.
Getting official support
Just go here and get your tickets. After your checkout, within the next 5 days, you will receive a digital certificate that you will import in ocs support console. This will activate the "supported mode". At this point, you will be able to connect to support.ocsinventory-ng.com through support console. An account will be created and you will be able to create new tickets.
We hope you will enjoy your ocs experience, especially with this new V2 that was so much expected. Best regards.
ocsinventory-ng.com team.
